Privacy Policy

Last updated: May 13, 2025

At The Pilates Firm LLC (“we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

By using our website or scheduling services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing information (collected securely through third-party platforms)

  • Emergency contact (if provided)

b. Usage Information

  • IP address

  • Browser type and device

  • Pages visited and access times

  • Cookies and tracking technologies (see Section 5)

c. Health or Fitness Information

  • Any information you voluntarily submit through forms or waivers (e.g., physical limitations or goals)

Note: Health information collected through our third-party scheduling platform is governed by their respective privacy policies.

2. How We Use Your Information

We use your information to:

  • Schedule and manage your class bookings

  • Communicate with you about appointments, promotions, or changes

  • Provide customer support

  • Improve our website and services

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. However, we may share information with:

  • Service providers (e.g., scheduling or payment platforms)

  • Legal authorities, if required by law or to protect our rights

  • Marketing platforms we use to send promotional emails, only if you’ve opted in

Each third-party service provider is expected to maintain the confidentiality and security of your information.

4. Third-Party Links

Our website may include links to third-party websites or services (such as class scheduling platforms). We are not responsible for the content or privacy practices of these websites. Please review their policies before providing personal information.

5. Cookies and Tracking Technologies

We may use cookies or similar tracking tools to:

  • Analyze website usage

  • Improve your user experience

  • Tailor content and promotions

You may choose to disable cookies in your browser settings, but some site features may not function properly as a result.

6. Your Choices and Rights

You may:

  • Opt out of marketing emails at any time by clicking "unsubscribe"

  • Access, update, or delete your personal data by contacting us

  • Request a copy of the data we hold about you

7. Data Security

We take reasonable measures to protect your personal information from loss, misuse, or unauthorized access. Sensitive data (like payment information) is handled through secure, PCI-compliant third-party platforms.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of our services indicates your acceptance of any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Pilates Firm LLC
Email: contactus@thepilatesfirm.com
Phone: 832.670.2204