Communication

Please ensure that pain, injury, or medical conditions are communicated to the instructor before class. If applicable, we may require a medical release. Instructors reserve the right to recommend appropriate classes for everyone's safety and encourage clients to ask questions about suitable classes.

Class Information

Classes vary in length based on class type and include 10 minutes to settle in, make payments, and clean up. Instructors and class descriptions are listed on WellnessLiving and are subject to change.

Please bring a mat to class for Mat Pilates, At the Barre, MELT, and Yoga classes.

Class Reservations

Class reservations require active member status and payment. Classes cannot be held unpaid. Last minute reservations are welcome up to 5 min before class. Clients must be signed in to WellnessLiving to book or cancel a class - instructors cannot make changes to a reservation on a client's behalf in order to avoid scheduling errors and miscommunication.

12hr Cancelation Policy

A 12-hour cancellation notice is required for ALL reservations. Group class cancellations must be made by the client online or through the WellnessLiving app. Private session cancellations should be coordinated directly with the instructor. Clients will be charged the full session fee for no-shows or for cancellations made less than 12 hours before the scheduled class.  Instructors cannot make changes to a reservation on a client's behalf in order to avoid scheduling errors and miscommunication.

Waitlists

Clients will automatically be promoted to a class if they are on the waitlist up to 2 hours before the scheduled time. If a spot becomes available less than 2 hours before class, clients will be notified via email and required to confirm their promotion. Please note that once you are promoted into a class, the 12-hour cancellation policy is in effect.

Class Cancelations by Instructor

Classes are limited and may require a minimum of three clients signed up to hold a class. In the event of a class cancellation, the instructor will notify clients directly, and sessions will be returned to the client's account.

Weather Policy

Weather-related decisions will be made based on conditions at the studio and operational necessity. While we understand weather may vary by location, we are unable to monitor conditions in all areas. Instructors are responsible for communicating class changes with clients. If you are unsure if you want to attend a class due to weather or driving conditions, we recommend canceling outside the 12-hour cancellation policy. The 12-hour cancellation policy will remain in effect for classes the instructor has not canceled.